Mercedes-Benz USA, Jacksonville, FL.

Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).

The Jacksonville, Florida Learning and Performance Center (LPC) is a state-of-the-art training facility for dealership and MBUSA personnel. The facility provides Mercedes-Benz dealership team members with a broad selection of training opportunities to support them with the knowledge and skills necessary to accelerate their professional performance. MBUSA operates four other LPCs in the United States: Carol Stream, Illinois; Grapevine, Texas; Long Beach, California and Robbinsville, New Jersey.

The Jacksonville, Florida Parts Distribution Center (PDC) supports approximately 80 MBUSA dealers in the southeast with parts supply. The PDC stores about 20% of MBUSA overall parts inventory for the United States network, shipping over 2 million lines annually. MBUSA has five other PDCs in the United States: Carol Stream, Illinois; Fontana, California; Grapevine, Texas; Robbinsville, New Jersey and Vance, Alabama.